Frequently Asked Questions

Everything you need to know about your Neurogan shopping experience.

What is Neurogan's return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental U.S. International shipping times vary by location, usually ranging from 7-14 business days.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own to ensure the perfect fit before ordering.